There are already several face-to-face procedures that are beginning to be transferred to the digital medium, in order to provide a better service. In this case, being part of innovation and digital progress, Cali continues to position itself as one of the smartest cities.
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In addition to making requests related to the maintenance of public lighting on the social networks of the Municipal Companies of CaliFrom now on, Caleños can streamline their requirements for irregularities so that the process is easier.
Citizens can now report damage through the website www.alumbradocali.comand these requests will be answered in a maximum time of 72 hours.
“The main benefit of this new digital channel is that people no longer have to file petitions related to damage to public lighting at the single window of the District Administrative Center,” he said. Laura Ordonez Cardona, engineer of the Special Administrative Unit of Public Services (UAESP).
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In the same way, Ordóñez added that the page will allow to have a channeling line of the requests that are presented during the 24 hours of the day.
This is how now the damage reports must be determined according to the type of anomaly that the service presents. Then, on the map that the web page shows, the location or pole number must be identified, since between more details are registered in the “Report description” box, the easier it will be to attend to the request.
After registration, users can Consult at any time the status of your request, just by indicating the ID number or the filing number.
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On the new website are classified the 10 novelties that can be reported; such as the lack of installation, repair or change of luminaires, lighting obstructed by trees, problems with a public lighting pole that is about to fall or the collision of vehicles against them, exposed cables with the possibility of an electrical accident and vandalism to lighting elements
CALI
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