The flight from Inírida, Guainía, to Bogotá was initially scheduled for 3:55 pm this Monday, February 28, however, passengers were told that the trip was canceled due to “weather conditions”. According to those affected, for this reason the airline denied them a voucher for food and lodging.
The rescheduling of the flight was made for 7:31 am on March 1, so the passengers arrived again at the Cesar Gaviria Trujillo Airport and they were registered, however, the fog did not allow the airport to be enabled at that time of the morning.
However, by 7:00 am, weather conditions improved. A traveler verified through satellite images that around 7:15 am favorable conditions for travel were registered. In fact, a woman in charge of the airline confirmed to another passenger that everything had improved and that the airport had opened.
Thirty minutes later, they reported that the flight had been cancelled. The reason: “The scheduled flight has to cover other routes,” they assured the passengers who questioned why for two days there were no solutions.
The irregularity that passengers noticed is that people from the following flights scheduled for 9:30 am to Villavicencio and at 2:00 pm towards Bogota.
Counter people told passengers that “they couldn’t do the same thing to other travelers on other flights.” Colonel Edwin Romero, Commander of the Police of Guainíaarrived at the scene and spoke with those affected by the flight.
The last thing that is known is that the colonel spoke with the director of Satena to reach a solution, although so far there has been no response from the airline. THE TIME communicated with the aerocivil, who assured that they had no knowledge of the subject and that this corresponded to the Supertransport. From this last entity they assured this medium that a complaint should be filed.
So far, the Satena airline has not issued a response in this regard.
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